Applying Conflict Management Skills and Strategies in the Workplace
Consider the following scenario:
A Global ProTech employee contacts you, her HR professional, because she has a concern about her department manager, who she describes as rude and unappreciative. In addition, the employee expresses that she believes the manager has taken credit for her work on a project. She adds that her manager’s emails are often impersonal, harsh, and curt. She is frustrated and does not know what to do to improve the working relationship with her manager. You also meet with the manager to review the manager’s actions leading up to the meeting, along with the interactions between the manager and the employee. Then, you schedule a meeting with the employee and the manager to assist with managing this conflict situation. You realize that, before the meeting, you need to take time to reflect on and plan the meeting agenda and what you will do.

To complete this Assignment, take time to consider what you have learned from preparing and/or participating in the Simulation experience. Also, review the Learning Resources and research other quality resources, in order to respond to the following key points in a 3- to 5-page academic paper.

Identify at least 2 of the key issues you want to make sure are addressed at the meeting and your goals for the meeting.
Identify the steps you will take during the meeting to manage this conflict situation.
Explain how you intend to demonstrate active listening, and other communication skills, throughout the meeting.
Explain at least 3 conflict management skills that you, as an HR professional, need to effectively handle this situation and why you chose these strategies for this situation.
Explain at least 3 conflict management strategies you plan to use to address this scenario and why you chose these strategies.
Explain your goals for moving forward, in including what the employee and manager will need to do before having a follow-up meeting with you. 

Your Assignment must include 3–5 references to support your thinking. Submit your Assignment by Day 7.



Required Readings
Note: It is highly recommended that you review the resources in the following order.

Liddle, D. (2017). Managing conflict: A practical guide to resolution in the workplace. Kogan Page.

Copyright 2017​ by Kogan Page. Reprinted by permission of Kogan Page via the Copyright Clearance Center.

Chapter 7: The Resolution Spectrum
Note: Though you will read this again in Week 7, the information in this chapter may be helpful to you with regard to your Simulation experience.

UC Regents. (2019). Resolving conflict situations. Retrieved from https://hr.berkeley.edu/hr-network/central-guide-managing-hr/managing-hr/interaction/conflict/resolving

Lattice Team. (2019). 5 conflict management skills for every manager. Retrieved from https://lattice.com/library/conflict-management-skills-for-every-manager

Gossman, W., Ellis, V. L., & Toney-Butler T. J. (2019). Conflict management. Retrieved from https://www.ncbi.nlm.nih.gov/books/NBK470432

Note: Please pay particular attention to “Steps to Conflict Management”

Vollmer, S. (2016, April 1). Improve your conflict management skills. Journal of Accountancy. Retrieved from https://www.journalofaccountancy.com/issues/2016/apr/how-to-improve-conflict-management-skills.html

O’Keefe, P. (2016, June 28). 5 proven conflict management strategies used in the workplace. Edge Training Systems, Inc. Leadership Development Blog. Retrieved from https://connect.edgetrainingsystems.com/blog/conflict-management-strategies-in-the-workplace

Berger. L. (2017). Five conflict management strategies. Forbes Coaches Council. Retrieved from https://www.forbes.com/sites/forbescoachescouncil/2017/06/07/five-conflict-management-strategies/#3dd9b5c3521d

Shonk. K. (2019, October 7). 5 conflict resolution strategies. Harvard Law School Program on Negotiation Daily Blog. Retrieved from https://www.pon.harvard.edu/daily/conflict-resolution/conflict-resolution-strategies/

Chong, C. S. (2019). Keeping the peace. Classroom Management, (121), 15–18.

Note: Please pay particular attention to The ADAPT Model. 

Kogan, E. B. (n.d.). 3 effective strategies to manage workplace conflict. Harvard Extension School Professional Development Blog. Retrieved January 3, 2020, from https://www.extension.harvard.edu/professional-development/blog/3-effective-strategies-manage-workplace-conflict

Lytle, T. (2015, July/August). Confronting conflict. HR Magazine, 60(6), 26–31.

Dizon, A. (2018, July 20). Top 25 workplace conflict resolution strategies from the pros. FitSmallBusiness.com. Retrieved from https://fitsmallbusiness.com/workplace-conflict-resolution-strategies/